• Advance Booking: We recommend booking your appointment at least 24 hours in advance to ensure preferred times.

• Online Booking: Appointments can be booked via our online scheduling app, email at info@emwellnessmassage.com, or by calling (646) 919-2622.

• Walk-ins: Walk-in appointments may be available but are subject to availability. It’s best to book in advance to secure your spot.

Cancellation Policy: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

• Late Cancellations: Cancellations made with less than 24 hours’ notice will incur a 50% charge of the service cost.

• No-Show: No-shows will be charged the full amount of the scheduled service.

Rescheduling: You can reschedule up to 24 hours before your appointment without penalty. After that, the cancellation fee will apply.

• Emergency Situations: We understand that emergencies happens. If you are unable to give a 24 hour notice due to an emergency, please contact us as soon as possible to discuss your options. An emergency cancellation fee of $55.00 will apply to cover the cost of the missed session.

• Grace Period: We allow a 15-minute grace period for late arrivals.

• Shortened Sessions: If you arrive late, your session may be shortened to avoid delays for other clients, but the full session fee will still apply.

• No-Show: After 15 Minutes: If you do not arrive within 15 minutes of your scheduled appointment, it will be considered a no-show, and you will be charged the full session cost.

• Accepted Payment Methods: We accept payment via credit card, debit card, cash, Zelle, or Venmo.

• Prepayment for New Clients: New clients must prepay and book online. There is a special introductory rate for first time clients.

• Prepayment Option: You may prepay for your session when booking online.

• Package Expiry: Packages and Gift Certificates are valid for 15 months, starting from the date of purchase. Unused sessions will expire after this period.

• Transfer Policy: Sessions in a package are non-transferable and can only be used by the person who purchased them, or to whom it was purchased.

• Refunds: Packages & Gift Certificates are non-refundable, but you can credit unused sessions to future appointments if needed, within the expiration period.

• Health Information: Please inform us via the Intake Form of an health concerns or conditions prior to booking your appointment. It is mandatory for all professional Licensed Massage Therapist in NYC to stay compliant with regulatory state law.

• Arrival Time: Arrive 5-10 minutes before your appointment time to complete the Intake Form if you are not able to fill it out online.

• Massage Preferences: Feel free to communicate any preferences or concerns regarding pressure, or area of fucus during your session.

• Confidentiality: Your health information and personal details are kept confidential. We adhere to strict privacy standards.

• Privacy During Session: You can expect to be properly draped, and only the area being worked on will be exposed.

• Questions: If you have any questions regarding our policies, please don’t hesitate to contact us at (646) 919-2622, or via email at info@emwellnessmassage.com.